Quality of Care and Patient Satisfaction

St. Joseph Medical Center is committed to providing excellent care to all its patients. In the area of quality of care, this commitment means our patients receive medical care based in clinical experience and what we have learned with our involvement in national organizations that are helping leading hospitals address quality issues. Quality of care also translates into patient safety. Avoiding injuries to patients from the care that is intended to help them is our top priority.

Enhancing a patient's quality of care and their hospital experience is a key part of training given to every health care professional at St. Joseph Medical Center. This is done through the efforts of specially trained and experienced professionals on staff whose sole purpose is to focus and keep staff focused on patient safety, clinical best practices, and patient satisfaction. Their role is to ensure all our patients receive the safest, most efficient and most timely care possible.

We have created processes to ensure open lines of communication with our physicians, nurses, and other health care professionals and take seriously their feedback about improvements we can make on behalf of our patients. We also closely monitor the latest advances in data analysis, as well as recommended regulatory requirements and national benchmarks to keep abreast of important developments that are critical to our patients' quality of care.

And finally, key to our continuous improvement in providing quality care, is patient input via regular customer satisfaction surveys. Those results are shared with staff to help them see what they are doing well and in what areas they need to improve.